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Open your Privacy Policy at toto100

Clear privacy controls sit beside your account, wallet, and device checks, so you can see how we handle data tied to DANA, OVO, GoPay, and QRIS activity.

Account data controlsCookie choicesDANA and OVO contextGoPay and QRIS records
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toto100 Open your Privacy Policy at toto100
CONTACT ROUTES

Open a privacy support request

Privacy requests should reach the right team on the first message. Send your account ID, the phone number linked to your profile, and the data request you want handled, such as correction…

Live chat privacy queue Use live chat from 09:00 to 01:00 WIB and choose the privacy request label. We can check your account ID, confirm your device session, and explain the next step without asking for wallet passwords.
WhatsApp account check Message our WhatsApp support with your username and the phone number on your profile. We use that channel for identity checks, correction requests, and payment record questions tied to DANA, OVO, GoPay, or QRIS.
Email data request Email works for longer privacy requests, especially deletion checks or copies of account records. Include your account ID, request type, and one recent transaction reference so we can route it to the privacy team.
DATA HANDLING

Browse our data handling controls

Practical privacy starts with clear account steps. In your profile, you can update contact details, check device access, and keep your password separate from payment wallets.

Account data we collect

We collect the details you enter during account opening, including username, phone number, login records, and support messages. We use them to manage access, answer privacy requests, and protect account activity from unusual sign-in attempts.

Payment record handling

DANA, OVO, GoPay, QRIS, and bank transfer entries create transaction references, timestamps, and status markers. We use those records to match wallet activity, handle disputes, and answer privacy questions about deposits or withdrawals.

Cookie and browser use

Cookies help keep your session active, remember display choices, and reduce repeated security prompts on the same device. You can clear browser cookies, but you may need to log in again and repeat account checks.

Security verification steps

When you change a phone number, request a withdrawal, or ask for data access, we may verify your identity through recent login details, wallet references, or a code sent to your account contact.

Retention and deletion

We keep account and transaction records only as long as needed for security, wallet history, dispute handling, and legal duties. If data is no longer required, you can ask us to remove or anonymise it.

Correction requests

If your phone number, name detail, or payment contact is wrong, contact support before making new wallet requests. We will ask for account proof, check recent activity, and confirm when the correction is complete.

Check your Privacy Policy questions

These answers cover the privacy questions we receive most often from Indonesia account holders. They focus on data collection, wallet records, cookies, access requests, and correction steps. If your case involves a live support ticket, quote the ticket ID so we can connect your privacy request with the right account record.

We collect the details you submit, such as username, phone number, login record, device signal, and support messages. We use that data for account access, security checks, wallet matching, and privacy request handling.

Yes. We store transaction references, timestamps, status markers, and account links for DANA, OVO, GoPay, and QRIS. We use them to confirm wallet activity, answer disputes, and handle privacy requests.

Yes, you can ask us to correct account details through live chat, WhatsApp, or email. We may verify your phone number, recent login, or payment reference before changing data on your profile.

Cookies help keep your browser session active, remember display choices, and support security checks. If you clear cookies, you can still access your account, but you may need to log in again.

Send an email with your account ID, phone number, request type, and one recent wallet reference. We will verify your identity first, then explain what records can be shared where local law permits.

We keep records for wallet history, security checks, dispute handling, and legal duties. When those reasons no longer apply, you can ask us to remove or anonymise data linked to your account.

If live chat is closed after 01:00 WIB, send an email or WhatsApp message with your account ID and request type. The privacy team will pick it up during the next support shift.

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